One Support is one of the biggest providers of floating support in London, the South East and East and currently supports over 2,000 customers to live independently in the community.
One Support has a proven track record of providing effective large-scale floating support services that use new technology and software to deliver customer-focused, efficient services that achieve outcomes. In the last 12 months over 97% of our floating support customers have been supported to maintain independent living.
One Support is able to offer services that are truly generic whilst also being able to meet more specialist or multiple needs. We currently provide support to a wide range of customer groups including:
- People with mental health problems
- People with physical or sensory disability
- People with alcohol problems
- Young people at risk
- People with drug problems
- Teenage parents
- Older people
- Women at risk of domestic violence
- People with HIV/Aids
- People with learning disabilities
- Offenders/people at risk of offending
- People with generic or complex need
Key features of our floating support services include:
- High quality floating support officers
- Management of service from a local hub office, achieving maximum mobility and flexibility of staff
- Staff equipped with mobile IT resources
- Minimal office costs through flexible IT and reduced administration costs
- Focus on outcomes through case management systems
Flexible support packages are delivered with the common aim of preventing tenancy breakdown, reducing hospital re-admission, and providing real outcomes of greater independence, living skills and social inclusion.
One Support deploys information technology and modern methods of working in order to deliver efficient and effective services. A major investment in mobile wireless technology, hub offices and mps2 software means that frontline staff are able to spend 20% more face to face time with service users, which is vital when dealing with vulnerable client groups.
In London, One Support currently provides significant generic floating support services in Camden, Enfield, Hackney, Westminster, Lambeth and Haringey. Outside London, Bracknell Forest District Council and Bedfordshire County Council have recently awarded One Support contracts to deliver floating support.