One Support is a major provider of mental health services in London, delivering both specialist accommodation-based and floating support services to approaching 1,000 customers.
A significant proportion of our customers are part of the CPA system and many have additional needs relating to substance misuse or forensic history. Our portfolio of mental health services includes housing related support, social care and registered care services.
We provide flexible packages of support with the common aim of preventing tenancy breakdown, reducing hospital re-admission and providing real outcomes of greater independence, living skills and social inclusion. We combine the best of a ‘hands on’ approach with infrastructure and management control appropriate to a modern support service.
Key features of our approach include:
- Quality staff
- Time-limited, recovery-focused approach
- Focus on rehabilitation, developing skills and achieving outcomes
- A ‘sleeves rolled-up’ service that delivers practical solutions
- Maximum mobility and flexibility of staff
- Staff equipped with mobile IT resources (3G card equipped laptops)
- Minimal office costs through a hub-office and reduced administration costs
- Use of the integrated mps2 and CCMS systems
One Support has developed and manages a number of ground breaking accommodation services that have enabled people with the most complex and severe needs to live successfully in the community with their own tenancy. Through creative design features and a unique staffing model, our model provides an innovative alternative to high care placements.