Provide Feedback

Your feedback is important to us as it helps to shape improvements to the services we provide.

• Respond to Customer Care Surveys that we send out- these can be general tenant surveys, satisfaction surveys or questionnaires
• Make use of our Complaints System
• Join or start a Resident Association or Special Interest Group or become a Key Voice 
• Become a mystery shopper
• Take part in an Estate Inspection. Dates for Toynbee Berkshire can be seen by clicking here. For all other dates please contact your Housing Officer or call 0300 123 9966
• Contact Solutionsbox. Solutionsbox is run by the Group’s Service Improvement Team. Ideas are welcomed from all residents and every suggestion submitted will go directly to the team who will provide feedback. You can write to them at Solutionsbox, C/O Service Improvement Team One Housing Group, FREEPOST LON4191, London NW1 0YT