2009-10 Highlights

Building new homes

• We've kept building despite the downturn, completing 2,500 new homes over the past two years
• We hope to invest £590 million in new homes over the next four years.
• In June we opened the newly refurbished Arlington, a brand new inspirational project for homeless people
  
  For more information about our development work click here

Getting closer

• 1,171 residents got involved through surveys, meetings, panels, forums and other activities during the year
• 82% of residents say we provide ways of getting involved that suit them
• 79% of residents are satisfied that their views are taken into account

Delivering quality services

• 95% of residents were happy with how we responded to their calls
• 92% of residents are satisfied with our repairs service
• 97% of the 19,182 repair appointments made by our contractors were kept
• 99% of our homes had gas safety checks carried out

Looking to the future

• 370 residents have accessed our employment and training services
• 109 residents have gained accredited qualifications and 47 have found jobs
• 250 residents have attended our money management courses