Please help us to make things better for you.
One Housing Group welcomes complaints as a way to improve our services. You can make a complaint in writing by post or online , by phone or in person.
If you need help making your complaint you can nominate someone to act on your behalf, such as a friend, a tenant representative or the Citizen's Advice Bureau
What happens when you make a complaint?
We will send you a letter to let you know we are dealing with your complaint. The letter will tell you who will be investigating your complaint and the date by which they will write back to you to tell you what action we will take. Once we've investigated your complaint, we'll send you a letter to let you know the outcome.