Joining one of our Consumer Panels, Forums or becoming a resident Board Member allows you to review our services and make recommendations for change.
Consumer Panels
Our Consumer Panels are run at both a regional and Group level.
As a member of a Consumer Panel you would be required to attend a 2 hour meeting 3 times a year to discuss important issues affecting tenants. These could include Customer Services, Housing Management, Service Charges and Rents.
All proposals for improvement feed directly into the work of the Service Improvement team, who work closely with staff from the Community Investment Team.
Click here for the latest meeting dates across the Group.
Maintenance Forum
The Maintenance Forum is modelled on the existing Consumer Panels and can act as a platform for questions and concerns for all repairs issues.
This means that focussed discussions can take place in this area while the other panels can move away from this topic to discuss other concerns in detail.
The Maintenance Forum is a groupwide forum with meetings held regionally. The meetings take place 3 times a year and last about 2 hours. Click here for 2010 dates.
One Voice
One Voice is the new forum for residents from a Black, Asian Minority or Ethnic (BAME) Background.
Residents interested in finding out more should
email us or call 020 8821 5162.
Becoming a Board Member
We encourage our residents to become Board Members and act as a voice for fellow residents. We currently have full representation at resident level so are not recruiting but please do check this page for future vacancies.
To find out more about these ways to get involved please contact the Community Investment team on 0208 821 5162 or email
communityinvestment@onehousinggroup.co.uk.
Current Vacancies
There are currently vacancies on both the Maintenance Forum and the Consumer Panel for Toynbee Berkshire and Toynbee London. To request an application pack, please email communityinvestment@onehousinggroup.co.uk or contact Janet Guthrie on 0208 821 5162 for further details. Support for completing the application form is also available if required.
Closing date for applications is 6th September 2010
As a thank you for taking part, we provide an attendance fee and also cover childcare costs where applicable. For senior residents or residents with a disability we can provide transport if required.