This section is dedicated to Island Homes Housing Association. It provides important information about the performance of the organisation and the aims and objectives that have been agreed following the Audit Commission’s Inspection last year.
We are committed to keeping our residents and stakeholders informed of the progress we are making towards our targets so that you can judge how we are performing. For more information on the improvements and changes that we are making please click on the links to the right of this page. Click here to view a draft of our Communications Strategy and here to see our Data Protection Policy document.
We are committed to adapting and improving our services to best fit the needs and requirements of our diverse local community. If you are a resident and you have not yet completed and returned your profile form to us we would ask you to do so as soon as possible. All information that you provide to us will be treated in the strictest of confidence and will only be used to help us better understand your requirements. Please click here to view the form.
These pages are intended to be useful to you, providing all the information you need about Island Homes. If you have any comments or feedback about these pages, suggestions of how they can be improved or additional information that you would like to see here please contact us on 020 8821 5375 or by email.
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Island Homes Board
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The Island Homes Board is responsible for overseeing and monitoring Island Homes' performance. Board members bring a variety of skills from both the private and voluntary sectors. The Board has recently returned to a resident majority in line with the promises within the Resident Road Map.
Who is on the Island Homes Board?
Terry Stacy - Chair
Terry has held a number of senior roles in various housing association Boards and brings with him over 20 years of knowledge and experience at a senior level in the housing sector. Before becoming Chair of Island Homes Terry was Chair of Old Ford Housing Association and was a board member of the Circle Anglia Group. He is also a Director of the government’s Housing Ombudsman Service and a tenant Inspection Advisor to the Audit Commission, and a member of the Homes & Communities Agency London Housing Board.
Ed Beswick- Resident Member
Ed is the newest member of the Board and has a keen interest in improving services to residents. He has been working in the Facilities Management industry for the last 15 years and brings a wealth of knowledge and skills to the role.
Pam Cole - Resident Member
Pam has been a resident on the Isle of Dogs for the last 28 years. She is now retired, but previously worked as a tutor in adult education. She set up the Kingsbridge Tenants and Residents Association and has been a long-standing volunteer on the Island history project. Pam was a member of the former Board and is also on the steering committee for housing choice.
Mary Goyder - Independent Member
Mary is currently employed as Company Secretary for the Partnership of East London Co-operatives Ltd, a community benefit mutual society that provides out-of-hours cover for GPs and other Primary Healthcare Services in East London and Essex. She was previously Director of Corporate Services and Company Secretary at CityWest Homes Ltd, and before that worked for Westminster Council in a number of housing roles. Mary is particularly interested in ways of involving residents in improving the management of their homes.
Rumana Khair - Independent Member
Rumana is a RIBA-registered architect who has focused on social housing. She currently works for a housing association in South East London as a Stock Improvement Manager. She has many years of experience in project and contract management involving resident consultation. Rumana has successfully delivered major estate refurbishment and large scale Decent Homes rolling programmes at Hackney Council. She is of Bangladeshi origin and a fluent Bengali speaker.
Mohammed Maium Miah - Resident Member
Mohammed has been a resident on the Isle of Dogs for over 20 years. He has extensive experience in community development with a specialism in Community Empowerment and Participation. He also works for the Island Neighbourhood Project which is a local third sector organisation providing vital community based projects. In a voluntary capacity, Mohammed is the chair of the Island Bengali Welfare Organisation which works across the Island in providing projects ranging from Mother and Toddler groups to training workshops.
Jan Bros - Resident Member
Jan has lived on the Isle of Dogs for 31 years and is a passionate believer in resident involvement. She has been a neighbourhood manager for the Tower Hamlets Partnership, and has considerable experience in training and regeneration in social housing, public sector finance, contract management, and procurement of major works contracts. She is currently the Managing Director of a social enterprise focusing on renewal and regeneration projects in east London.
Carol Yarde - Resident Member
Carol has lived on the Samuda estate for 23 years, starting her local government career as an old people's warden on the estate. She has 28 years experience of working in local government and currently heads up the Adults & Housing Transformation Programme. She has extensive knowledge of managing external consultants and contracts. Her other skills lie in policy, service improvement, implementation of new process and working in political environments. As well as being the resident member on the Group Board, she is also a member of the Island Homes Housing Association Board.
Leila Musa - Resident Member
Leila has lived on the Isle of Dogs for the past decade and was previously a parent governor at Arnhem Wharf Primary School . She has extensive experience in the housing sector within a local authority setting and also private sector. Leila is currently a Strategy and Planning Manager at a local Arms Length Organisation where her remit includes;Policy &Strategy covering Environmental sustainability; Energy Efficiency and Housing related disability; and Data management. She has previously worked as a tenant support officer, and a housing advice and options team leader. Leila is skilled in policy and strategy; public sector finance, Asset management and management of major works contracts.
Do you have a question for the Board?
Click here to be taken to our Ask the Board page.
Minutes of Board Meetings
Please click on the dates below to view the minutes for each Board meeting.
9th April 2008 Agenda Minutes
11th June 2008 Agenda Minutes
24th September 2008 Agenda Minutes
10th December 2008 Agenda Minutes
11th February 2009 Agenda Minutes
8th April 2009 Agenda Minutes
13th June 2009 Agenda Minutes
8th September 2009 Agenda Minutes
9th December 2009 Agenda Minutes
24th March 2010 Agenda Minutes
11th June 2010 Agenda Minutes*
* Please note that these minutes will not be available until they have been ratified as a true reflection of the meeting. This will be done at the next Board meeting
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Our Performance
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We are committed to keeping you informed about all aspects of Island Homes’ performance. We hope that you find the information below helpful in demonstrating the progress that has already been made as well as our plans for future improvements.
Our Service Standards
Our service standards tell you what levels of service you can expect from us.
Click on the links below to access the current versions which have been audited for 2010 and updated in consultation with our Resident Involvement Framework groups. We will continue to review them on an annual basis to ensure that they meet the changing needs of our residents.
Key Performance Indicators
Please click here for our latest performance indicators.
Audit Commission Inspection Report
Click here to view the full report from the Audit Commission following their assessment of Island Homes. Since their inspection we have been working towards implementing the action plan developed to respond to the service weaknesses they identified.
Resident Road Map
Click here to see how we are working to address residents’ main concerns.
Tenants Services Authority (TSA) Action Plan
Click here to see the latest version action plan, which gives details of the measures we are taking to reach our required targets within the timeframes set by our regulator, the Tenant Services Authority.
Action Plan Satisfaction Survey
We recently carried out a satisfaction survey to assess how residents felt about these measures and the impact they have had on our services.Click here to view the full report.
Estate Services Satisfaction Survey
We aim to provide you with Estate Services that meet your needs and provide value for money. Please click here to complete a short survey letting us know where you think we are doing well and where you would like to see improvements.
Mystery Shopper Reports
Island Homes' residents took part in a series of mystery shopping exercises between the 9th-19th June. You can now view the full Personal Visit and Telephone reports.
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Our Literature
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Latest Newsletter
Find out the latest news from the Island as well as updates on ongoing projects and activities.
Guide to your Tenancy
The Tenants Handbook provides important information about your home and your tenancy.
Isle of Dogs Community Directory
Click Here for your guide to local services on the Island.
Guide for Leaseholders
The Guide for Leaseholders provides important information on your lease and the services we provide.
Guide to Getting Involved
The Guide to Getting Involved provides information about the range of ways in which you can get involved with the work of Island Homes.
Our Service Standards
Our service standards tell you what levels of service you can expect from us.
Click on the links below to access the current versions which have been audited for 2010 and updated in consultation with our Resident Involvement Framework groups. We will continue to review them on an annual basis to ensure that they meet the changing needs of our residents.
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Get Involved
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There are lots of ways to get involved with the work of Island Homes and to provide feedback on our services. No matter how little or how much you would like to get involved, or how much time you have to spare, there is an option to suit you.
Not sure how to get involved?
From taking part in estate inspections or mystery shopping to Tenant and Resident Association meetings and Regional Consumer Panels there are a wide range of ways in which you can get involved. Click here to find out more about the options open to you or refer to the information below.
The Island Homes Regional Consumer Panels and Tenants & Resident Associations give valuable feedback on our services and suggestions for improvements. Click here to view the dates of forthcoming meetings and on the links below to see minutes from previous Consumer Panel meetings.
11th May 2009
1st June 2009
20th July 2009
5th October 2009
14th December 2009
SELMO Meeting Dates
Click here to see dates for Samuda Estate Local Management Organisation.
TRA Chair Meetings - Click on the dates below to see draft minutes for these meetings.
8th May 2009
26th June 2009
21st October 2009
Facility Management Policy - Over the last year we have reviewed and haromised a total of nine policies and are currently working on documents relating to facility management which will set out how our community buildings will be managed. The formal consultation deadline has now passed but please continue to submit your comments on this draft by emailing us or calling 020 8821 5162.
One Voice is the new forum for residents from a Black, Asian Minority or Ethnic (BAME) Background. If you are interested in finding out please email us or call 020 8821 5162.
Estate Inspections and Surveys- Click here for details of our upcoming estate inspections. By getting involved you can help us to monitor and improve the services we deliver. You can also provide your feedback by completing our estate services survey. If you need help filling in your survey or have any queries please contact Sylvester Joseph, Estates Caretaking Manager on 020 8821 5369.
Click here to see the Community Investment Team's Programme of Services for 2009/10 which includes projects being run in Tower Hamlets.
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Community Chest
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Do you have a good idea for a community project or initiative that will make a difference to residents living on your estates? If yes why not apply for funding from the Community Chest? Your project could bring real change and benefit to the lives of local people.
In accordance with our Community Plan we are looking for projects and initiatives that fall within one of the following key themes:
- Facilities for young people
- Services and social life for older people including life-long learning opportunities
- Connections with schools and adult learning
- Training and education opportunities, access and inclusion
- Local enterprise and employment schemes
- Financial Inclusion
- Community Art and Sports
- Healthy Living
- Environmental Projects
For more information or if you would like to receive this information in another language or format, such as audio or braille, please contact the Community Investment Team on 020 8821 5162 or email islandhomesresidentsbox@onehousinggroup.co.uk
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Right to Buy
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Are you interested in buying your own home?
If your tenancy started before 17th January 2005 and you have lived in your home for a minimum of two years, you could purchase your home and save up to £32,000. For more information please click here.
There are a number of things to consider if you are thinking of buying your home. Click here to download the latest advice from the Office of the Deputy Prime Minister. For a copy of this document in an alternative format please email alternativeformats@communities.gsi.gov.uk
FAQ's
We are currently putting together answers to the most frequently asked questions and will add these on shortly.
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Major Works Consultation
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We have been working hard over the last few months to draw up a proposed programme of works to improve the outside of your homes.
Your views, as residents of the estates, are important to us and we would like to hear your views on the improvements we are looking to make so that your feedback and suggestions can be fed into our plans. We would like to speak to as many residents as possible from each of the estates to make sure that everyone's views are represented.
We are working in partnership with Mullalleys Construction to complete the work as well as a number of consultation events. Click Here to log on to their website which gives more information about their involvement. You will need a password which can be obtained by calling Jane Davis on 07825 040352 or emailing rlo.stjohns@mulalley.co.uk
Meeting Minutes
Click on the links below to see the minutes from the resident liason meetings held to date:
20th January
3rd February
17th February
3rd March
17th March
31st March
28th April
26th May
23rd June
7th July
21st July
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Major Works Proposals
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We are working in partnership with Mullalleys Construction to complete the major works programme as well as a number of consultation events. Click Here to log on to their website which gives more information about their involvement. You will need a password which can be obtained by calling Jane Davis on 07825 040352 or emailing rlo.stjohns@mulalley.co.uk
Our project team have been working hard to establish a full list of works and improvements required for each of the blocks on the four Island Homes estates. Click on your block in the list below to see the list of works we are proposing. Please note that these proposals were formed in December 2008 for the purpose of Statutory Section 20 consultation only, to see details of the latest scope of works, please visit Mulalley's dedicated website by clicking here .
Barkantine Estate
Kingsbridge Estate
Samuda Estate
St Johns Estate
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