This section is dedicated to Island Homes Housing Association. Here you'll find important information about the performance of Island Homes and our aims and objectives.
Proposed changes to Island Homes Housing Association
We are proposing to fully integrate Island Homes fully into One Housing Group. You can read more about the proposals here.
How are we doing?
We aim to provide a good service in all areas of our work and as part of this we publish our performance data regularly so that you can see how we are doing.
Click here to see our data protection policy document.
Help us to help you
We are committed to adapting and improving our services to best fit the needs of our diverse local community. But to do this we need to know more about your - our residents - and your needs and requirements. If you are a resident and you have not yet completed and returned your profile form to us please do so as soon as possible. We will treat your information in the strictest of confidence. Please click here to view the form.
Are you interested in bike storage?
Cycling is a cheap, healthy way to travel and we would like to encourage more residents to consider cycling as an alternative to the car, bus or tube. We realise that storing your bike can be a problem if you live in a block of flats so we are considering installing cycle lockers on your estates, depending on the level of interest.
As part of the scheme, residents would be able to rent a secure outdoor locker for their bicycle, helping to keep it safe from vandals and thieves. To register your interest or to find out more please contact Errsala Ahmed, Senior Housing Administrator on 020 8821 5379 or by email.
Comments and Feedback
These pages are intended to be useful to you, providing all the information you need about Island Homes. If you have any comments or feedback about these pages, suggestions of how they can be improved or additional information that you would like to see here please contact us on 020 8821 5375 or by email.
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Island Homes board
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What does the board do?
The Island Homes board is responsible for overseeing and monitoring Island Homes' performance. Board members bring a variety of skills from both the private and voluntary sectors. The board has recently returned to a resident majority in line with the promises within the resident road map.
Who is on the board?
Terry Stacy - chair
Terry has held a number of senior roles in various housing association boards and brings with him over 20 years of knowledge and experience at a senior level in the housing sector. Before becoming chair of Island Homes Terry was chair of Old Ford Housing Association and was a board member of the Circle Anglia Group. He is also a director of the government’s Housing Ombudsman Service and a tenant inspection advisor to the audit commission, and a member of the Homes and Communities Agency London Housing board.
Pam Cole - resident member
Pam has been a resident on the Isle of Dogs for the last 28 years. She is now retired, but previously worked as a tutor in adult education. She set up the Kingsbridge tenants and residents association and has been a long-standing volunteer on the Island history project. Pam was a member of the former board and is also on the steering committee for housing choice.
Mary Goyder - independent member
Mary is currently employed as company secretary for the Partnership of East London Co-operatives Ltd, a community benefit mutual society that provides out-of-hours cover for GPs and other primary healthcare services in East London and Essex. She was previously director of corporate services and company secretary at CityWest Homes Ltd, and before that worked for Westminster Council in a number of housing roles. Mary is particularly interested in ways of involving residents in improving the management of their homes.
Rumana Khair - independent member
Rumana is a RIBA-registered architect who has focused on social housing. She currently works for a housing association in South East London as a stock improvement manager. She has many years of experience in project and contract management involving resident consultation. Rumana has successfully delivered major estate refurbishment and large scale Decent Homes rolling programmes at Hackney Council. She is of Bangladeshi origin and a fluent Bengali speaker.
Mohammed Maium Miah - resident member
Mohammed has been a resident on the Isle of Dogs for over 20 years. He has extensive experience in community development with a specialism in community empowerment and participation. He also works for the Island neighbourhood project which is a local third sector organisation providing vital community based projects. In a voluntary capacity, Mohammed is the chair of the Island Bengali welfare organisation which works across the Island in providing projects ranging from mother and toddler groups to training workshops.
Jan Bros - resident member
Jan has lived on the Isle of Dogs for 31 years and is a passionate believer in resident involvement. She has been a neighbourhood manager for the Tower Hamlets partnership, and has considerable experience in training and regeneration in social housing, public sector finance, contract management, and procurement of major works contracts. She is currently the managing director of a social enterprise focusing on renewal and regeneration projects in east London.
Carol Yarde - resident member
Carol has lived on the Samuda estate for 23 years, starting her local government career as an old people's warden on the estate. She has 28 years experience of working in local government and currently heads up the adults and housing transformation programme. She has extensive knowledge of managing external consultants and contracts. Her other skills lie in policy, service improvement, implementation of new process and working in political environments. As well as being the resident member on the group board, she is also a member of the Island Homes Housing Association board.
Leila Musa - resident member
Leila has lived on the Isle of Dogs for the past decade and was previously a parent governor at Arnhem Wharf Primary School . She has extensive experience in the housing sector within a local authority setting and also private sector. Leila is currently a strategy and planning manager at a local Arms Length Organisation where her remit includes; policy and strategy covering environmental sustainability; energy efficiency and housing related disability; and data management. She has previously worked as a tenant support officer, and a housing advice and options team leader. Leila is skilled in policy and strategy; public sector finance, asset management and management of major works contracts.
Minutes of meetings
Minutes of Island Homes' board meetings are available on request. To request minutes of a meeting or if you would like more information about the meetings please contact us.
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Our performance
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We aim to provide a good service in all areas of our work. As part of this goal we publish our performance data regularly so that you can see how we are doing.
Local offers
Local Offers have been introduced as part of the Tenant Services Authority’s regulatory framework.
Local offers are a new way of tailoring the services of social housing providers based on the issues that matter most to tenants on a local level. Local offer documents will be continually updated with progress made.
We have gone the extra mile to get comments, ideas and feedback from tenants; we circulated the consultation paperwork to all tenants, we attended local resident panel forums and resident organisations and we even knocked doors to ask tenants their opinions.
We arranged a drop in session for tenants who said they would like to be involved more in helping to developing local offers. The purpose was to discuss why residents had identified particular service areas as needing improvement.
From all this input, we have put together a local offer for each estate, which becomes effective from 1 April 2011.
To see the local offers for your area, just click on the link below:
Barkentine
Kingsbridge
Samuda
St Johns
Our service standards
Our service standards tell you what levels of service you can expect from us.
Click on the links below to access the current versions which have been audited for 2010 and updated in consultation with our resident involvement framework groups. We will continue to review them on an annual basis to ensure that they meet the changing needs of our residents.
Key performance indicators
Please click here to see our latest performance indicators.
Mystery Shopper Reports
Island Homes' residents took part in a series of mystery shopping exercises between the 9-19 June. You can now view the full personal visit and telephone reports.
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Our literature
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Latest newsletter
Find out the latest news from the Island as well as updates on ongoing projects and activities.
Isle of Dogs community directory
Click here for your guide to local services on the Island.
Leaseholders information
For any questions relating to your lease please contact the home ownership services team.
Guide to getting involved
The Resident Engagement Statement provides information about the range of ways in which you can get involved with the work of Island Homes.
Our service standards
Our service standards tell you what levels of service you can expect from us.
Click on the links below to access the current versions which have been audited for 2010 and updated in consultation with our resident involvement framework groups. We will continue to review them on an annual basis to ensure that they meet the changing needs of our residents.
Local offer documents
Please click here to see a copy of the standards that have been agreed for the Island Homes estate management plans:
Barkentine estate
Kingsbridge estate
Samuda estate
St John's estate
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Get involved
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There are lots of ways to get involved with the work of Island Homes and to provide feedback on our services. No matter how little or how much you would like to get involved, or how much time you have to spare, there is an option to suit you.
Not sure how to get involved?
From taking part in estate inspections or mystery shopping to tenant and resident association meetings and regional consumer panels there are a wide range of ways in which you can get involved. Click here to find out more about the options open to you or refer to the information below.
The Island Homes regional consumer panels and tenants and resident associations give valuable feedback on our services and suggestions for improvements. Dates of forthcoming consumer panel meetings.
Monday 10 Janury 2011
Monday 7 February 2011
Monday 18 April 2011
Monday 27 June 2011
Monday 5 September 2011
Monday 14 November 2011
Samuda estate local management organisation meeting dates
For more information about upcoming dates please email community investment.
Tenants and resident associations chair meetings
For more information about upcoming dates please email community investment.
Facility management policy - Over facility management policy outlines how our community buildings are managed. Click here to see the policy.
For any comments, please email us or call us 020 8821 5162.
One voice is the new forum for residents from a Black, Asian Minority or Ethnic (BAME) background. If you are interested in finding out please email us or call 020 8821 5162.
Estate inspections and surveys - By getting involved you can help us to monitor and improve the services we deliver for more details of our upcoming estate inspections please email us. You can also provide your feedback by completing our estate services survey. If you need help filling in your survey or have any queries please contact Marcus Affleck , estates caretaking manager on 0208 821 5331.
For more information about next year community investment team's programme of services please email us.
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Community chest
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Do you have a good idea for a community project or initiative that will make a difference to residents living on your estates? If yes why not apply for funding from the community chest? Your project could bring real change and benefit to the lives of local people.
In accordance with our community plan we are looking for projects and initiatives that fall within one of the following key themes:
- Facilities for young people
- Services and social life for older people including life-long learning opportunities
- Connections with schools and adult learning
- Training and education opportunities, access and inclusion
- Local enterprise and employment schemes
- Financial Inclusion
- Community art and sports
- Healthy living
- Environmental projects
Watch this space for dates of the next round of applications.
For more information on how to apply, see the community chest application form and application guidelines.
For more information or if you would like to receive this information in another language or format, such as audio or braille, please contact the community investment team on 020 8821 5162 or email islandhomesresidentsbox@onehousinggroup.co.uk
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Major works
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The Island Homes major works programme is now complete.
We would like to thank you for your patience and cooperation during the works and hope that you are seeing and feeling the benefits of our investment.
Environmental Works
Island Homes are about to start the final stage of a five year £40 million refurbishment programme.
We will be spending a total of £1.8 million on environmental works. These works include repairing roads and pavements, improving playgrounds and enhancing both soft and hard landscaping.
Works will start by the middle of October 2011 but you may see some clearing of areas prior to this.
We aim to keep disruption to a minimum during this time. Works will be a lot less intrusive than the block work as we will not need to gain access to your homes.
We would like to thank you in advance for your patience during the works and hope you like the improvements.
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