Our Policies

One Housing Group has many different policies that enable us to offer the best possible services to our residents.  

Our policies outline the guiding principles and influences behind our services and take into account current best practice and legislation.

Click on the links below to access the documents you would like to view. Please note that we are currently reviewing our policies and for this reason some documents are not available to view at this time.
  

• Anti-Social Behaviour Policy
• Domestic Violence          
• Income Management Policy    
• Repairs & Maintenance Policy      
• Complaints Policy   
• Compensation Policy        
• Allocations Policy          
• Void Contracts Policy    
• Decant Policy             
• Leasehold Management Policy
• Service Charge Policy: Leaseholders
• Former Tenants Arrears Policy
• Harrasment & Hate Crime Policy
• Estate Services Policy
• Forfeiture & Possession Policy: Leaseholders
• Fire Risk Management Policy
• Tenancy Management Policy

Policy Review
We aim to review our policies on a regular basis. If you would like to be involved in helping us to carry out a policy review please contact the Service Improvement & Policy Team on:

Neha Sawjani 0207 428 4248
Lisa Mayo 020 8821 5165

Questions & Ideas
If you have any questions or concerns regarding a particular policy or procedure, please contact your Housing Officer in the first instance.

If you have any comments or suggestions with regards to a particular policy or procedure, or any suggestions in general, please email your thoughts to the Service Improvement Team and Policy Team at: solutionsbox@onehousinggroup.co.uk