One Housing Group is committed to fair and equal treatment for all regardless of: age, disability, race, ethnicity, nationality, colour, religion, belief, marital status, gender, sexual orientation, or responsibility for dependents.
In order to ensure that we maintain this commitment, we carry out Resident Profiling to ensure that the details we hold for our residents are accurate and up-to-date.
Please take the time to complete our Customer Information Form as this will help us to identify important trends and make improvements to the services you receive. The information you provide will be kept confidential, but may be used by us to check the fairness of other services you access.
Some of the questions within the form are of a personal and sensitive nature but the information we are collecting is a requirement of our regulator, the Tenant’s Services Authority (TSA) and also helps to inform how our resources are allocated.
You do not have to answer these questions and we will not discrimate against those who choose not to take part.
If you have any queries about this survey or the resident profiling exercise in general please contact Chris Young on 020 7428 1132 or email cyoung@onehousinggroup.co.uk .