There are times when things go wrong and we don't deliver the service we promise. When this happens, please let us know so that we can try to put things right.
We're committed to dealing with all complaints quickly, fairly and effectively. A complaint is any dissatisfaction expressed by a service user, or someone affected by our actions.
Of course, we try our utmost to get things right as much as possible. In these cases - for example, if a member of staff has given excellent customer service - we also welcome positive feedback and compliments.
Please use this form to submit a complaint. If you would like to submit a compliment or suggestion, please use this form instead.